Training Lessons/ Packages /Boarding Policies: A 50% deposit is required at the time of booking any lesson(s) or packages. The remaining balance must be made at the first session or before the remainder of your board and train commences. For group trainings, full payment is required at the time of enrollment. For board and train appointments, a 50% deposit must be made at the time of booking, and the remaining balance must be paid when you drop off your dog (unless otherwise arranged). We require 72 hours notice to cancel boarding. If you do not give the required notice you forfeit the deposit. During holiday weeks, we require 7 days notice to cancel boarding, otherwise you forfeit your deposit. Please understand no exceptions to our boarding policy will be made.
Cancellation Policy: Any rescheduling of lessons must be done before the start of the package to ensure consistency of the schedule for all clients and instructors. Every package is allowed ONE cancellation, which must be done at least 24 hours in advance and by direct phone conversation, not via message. The rescheduled lesson must be scheduled during specific make-up hours; if this procedure is not followed the lesson is forfeited. Please understand no exceptions to our cancellation policy will be made.
We thank you for your understanding and cooperation, since these policies allow us to accommodate as many clients as possible so that we can fill the cancellation slot with others that may be waiting for lessons and/or boarding spots